Items are returnable to Kheixsf within 30 days from the date of delivery (i.e., date you receive the shipment), and subject to the terms below. Refunds will not be issued before your item has been returned to us. Please make sure to comply with the following conditions as Kheixsf reserves the right to deny a refund if the returned item does not meet all of the following conditions:
Must be unused, unwashed, unstained, and not damaged.
Must have original tags still attached, if applicable.
Must be returned complete of all of its parts, accessories, in its original packaging. A restocking fee may apply to any return not received in its original packaging.
Must be shipped back and received by Kheixsf within 14 working days from the date you originally received the shipment
Must be sent in one single shipment.
Sale items are final sale and no refunds or exchanges will be given for these purchases.
Return Shipping Costs / Refund Process:
Customers are responsible for all shipping and handling fees incurred for their return.
Import customs duty & taxes incurred from return shipping will be deducted from the total refund amount.
Upon receipt of the return, we will contact you by email to confirm your refund or exchange.
In case of error on our part of shipping the wrong item to you, we will cover the return shipping cost and you will be fully refunded for the list price of the item you purchased.
Within 5 working days of being notified that you are not entitled to a refund, you have the option to have your purchase be shipped back to you, at your own cost, in the condition it was received by Kheixsf.
In the rare event your shipping box or shipping packaging arrives to you in damaged condition, please contact us at sale@kheixsf.com before opening the package for special instructions. Immediately send us photo.
How to Return Your Order:
1) Print and complete the return form (CONTACT US).
2) Enclose the completed form with the items you wish to return in its original packaging.
3) Address and send your return via signature-required insured mail to:
(CONTACT US FOR DETAILS email: sale@kheixsf.com).
Exchanges
We only offer exchanges for items that are defective, damaged, or incorrectly shipped.
If you would like to request an exchange, please contact us within 7 days of receiving your order at and provide:
Your order number
A description of the issue
Clear photos of the item and packaging
Once your exchange request is approved, we will provide return instructions.
Items requested for exchange must meet all return eligibility conditions listed in this policy, including being unused, undamaged, and returned in original packaging.
Customers are responsible for exchange shipping costs unless the item received was defective, damaged, or incorrect due to our error.
We reserve the right to deny exchange requests that do not comply with our policy.
We recommend that you insure the return shipment, as you will be liable for any damages until we receive the item.
In case of dispute, we also recommend you retain proof of sending.
Please retain your shipping airbill until you have received your refund.