Shipping
Shipping Charges:
Shipping fees are charged at a flat rate of USD $5 for all orders.
We are pleased to offer free standard shipping on all orders over USD $200. The free shipping discount will be automatically applied at checkout once your order total qualifies.
Shipping charges will be clearly displayed during checkout and included in your final order invoice.
Standard Shipping
International orders are delivered as tracked mail via Global post, with the following approximate time frames depending on the destination country. Please note that orders may be delayed either through Global post, or the postal company that it is passed over to in the country of delivery.
8-14 working days from shipping date.
Signature:
Signature will not be required for delivery, unless asked for and a new shipping quote is calculated. If this is the case and you wish instead to opt for safe place delivery, please specify this information (i.e. neighbour, building manager) upon check out, in the "NOTES" field. However, please note that Kheixsf will not be held responsible for any misdelivery that may occur.
Your Address & Instructions:
We are not responsible for incorrect addresses given by customers. If an incorrect "ship to" address is provided on an order, there will be an additional fee charged to reflect our additional incurred shipping fees.
Please note any special delivery instructions (i.e., door codes, building numbers, floor, specific safe place delivery information) when you place your order upon check out in the "NOTES" field.
Incorrect Items & Incorrect Shipping Address Policy
Incorrect or Missing Items
If you receive an incorrect item, missing item, or incomplete order, please contact us within 7 days of receiving your package.
To help us resolve the issue quickly, please provide:
Your order number
Clear photos of the items received
Photos of the packaging and shipping label
Once verified, we will arrange an appropriate solution, which may include sending the correct item, replacing the product, or issuing a refund where applicable.
Please do not discard the packaging or items before contacting us.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at . Address changes may only be possible before the order has been processed or shipped.
Please note:
Orders shipped to an incorrect address provided by the customer may not be eligible for refund or replacement.
If a package is returned to us due to an incomplete or incorrect address, customers may be responsible for reshipping fees.
We are not responsible for lost packages caused by incorrect shipping information submitted by the customer.
If the shipping error was caused by our team, we will resolve the issue at no additional cost to you.
Order Cancellation Policy
Customers may request to cancel their order within 48 hours of placing the order.
If the order has not yet been processed or shipped, we will do our best to approve the cancellation and issue a full refund to the original payment method.
Please note:
Orders that have already been processed, packed, or shipped cannot be cancelled.
Customized, made-to-order, or final sale items (if applicable) cannot be cancelled once production or processing has started.
Refund processing times may vary depending on your payment provider or bank.
To request an order cancellation, please contact us as soon as possible at and include your order number.
Contact Us
If you need assistance regarding incorrect items, missing packages, or shipping address issues, please contact us: sale@kheixsf.com